Refund policy
Last updated: August 3, 2026
We want you to be completely satisfied with your purchase from Womio. If you are not happy with your order for any reason, we are here to help.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been worn, washed, damaged by the customer, or altered in any way will not be accepted for return.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Gift Cards
- Items returned outside the 30-day return window
- Items not in their original condition
3. How to Initiate a Return
To begin a return, please email us at support@womio.shop with your order number and reason for return.
Our team will review your request and respond within 1 to 2 business days with return authorization and complete return instructions.
Please do not send items back without receiving return authorization first, as unauthorized returns may not be accepted.
4. Return Shipping
Once your return is approved, return instructions and the appropriate return address will be provided.
Return shipping cost is free.
We recommend using a trackable shipping service for all returns.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 10 business days after the returned item has been received and approved.
Please note that your bank, credit card provider, PayPal, or payment processor may require additional processing time before the refund appears in your account.
6. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@womio.shop.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and arrange a replacement or refund when appropriate at no additional cost to you.
7. No Restocking Fee
We do not charge any restocking fees on approved returns.
Your refund will reflect the original purchase price of the returned item(s), excluding any non-refundable shipping fees where applicable.
8. Exchanges
Womio currently does not offer direct exchanges.
If you would like a different size, color, or style, please return your eligible item for a refund and place a new order.
9. Payment Disputes
If you have any concerns regarding a charge or transaction, please contact us at support@womio.shop before initiating a payment dispute or chargeback.
Our support team is committed to resolving customer concerns quickly and fairly.
10. Contact Us
Business Name: Womio
Business Email: support@womio.shop
Phone Number: +1 (252) 588-4306
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 402 Carteret Ave, Beaufort, NC 28516, United States