FAQs

Have questions? We're here to help.

Below are answers to some of the most commonly asked questions regarding our clothing, shipping, returns, payments, and customer support services. We aim to make your shopping experience with Womio simple, smooth, and reliable.

1. Do you ship within the United States?

Yes. Womio currently ships within the United States only.

2. How long does shipping take?

Orders are processed within 1 to 3 business days. Carrier transit time is typically 5 to 8 business days after dispatch. Delivery times may vary during holidays or periods of high order volume.

3. Is there a shipping fee?

Shipping costs are calculated and displayed at checkout before payment is completed. Any applicable shipping charges will be clearly shown during the checkout process.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking updates may require 24 to 48 hours to appear on the carrier system.

5. What sizes are available?

Our products are available in various sizes depending on the item. Specific measurements and available size options are listed on each individual product page. We recommend reviewing the size chart before placing your order.

6. What types of products do you sell?

Womio specializes in women's fashion, including casual matching sets, dresses, frocks, and other stylish everyday apparel designed for comfort and confidence.

7. Can I cancel my order?

Orders may be canceled before shipment occurs. Once an order has been processed and dispatched, cancellations are no longer possible. Customers may follow our return process after delivery if eligible.

8. Do you accept returns?

Yes. We accept eligible returns within 30 days of delivery. Items must be unworn, unwashed, and returned in their original condition with tags attached. Please review our Return and Refund Policy for complete details.

9. How long do refunds take?

Once your returned item is received and inspected, approved refunds are processed back to your original payment method within 10 business days. Additional payment provider processing times may apply.

10. Can I exchange an item?

Womio currently does not offer direct exchanges. If you need a different size, color, or style, please return the eligible item and place a new order.

11. What if my order arrives damaged or incorrect?

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact support@womio.shop within 7 days of delivery and include photo evidence. Our support team will assist you with a replacement or refund when applicable.

12. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, Shop Pay, Google Pay, and other payment methods displayed during checkout.

13. How can I contact customer support?

You can reach our customer support team by email at support@womio.shop or through our live chat service available on our website.

14. Business Information

Business Name: Womio

Business Email: support@womio.shop

Phone Number: +1 (252) 588-4306

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7

Business Address: 402 Carteret Ave, Beaufort, NC 28516, United States